Showing posts with label infuriating. Show all posts
Showing posts with label infuriating. Show all posts

Thursday, July 17, 2014

Do you have a garbage can?

We had a presenter come for Summer Reading today.  She did an incredible job.  She is a scientist and the published author of several books - so, we're talking about a pretty damn intelligent woman here.

Then, she puts a bunch of garbage into the recycle bin.

Okay.  Blue rectangular bin full of paper.  Identical to the one to the right, except, with a liner bag, and about half full of paper.  Take a look at this recycle bin.  Notice its shape, and its blue coloring.  Picture it, filled with paper.  Notice the way it does not look like a garbage can.

This happens all the time!  Patrons say, "I'm gonna put this in the garbage" and then throw it into the recycling.  And we have to fish it out and put it in the actual garbage.  And it's not like we have the recycle bin proudly on display in an area where a garbage can should go.  I'm surprised it's even visible from beyond the desk.

The Point:  This is something patrons do that I will never understand, and it is infuriating.

Tuesday, July 8, 2014

I don't need it anymore.

Just, quickly, and I think I speak for just about every librarian on the planet here:  Don't request an interlibrary loan and then decide you don't want it.

Interlibrary loans:

  • take quite a bit of effort and paperwork
  • sometimes require sending multiple requests over a series of several days
  • sometimes require in-depth communication with other librarians
  • cost us and the other library money
  • are a way that we present ourselves to other libraries - mishandling an ILL can make us look bad
Today someone came in and said he "didn't need" the ILL anymore because he was going on vacation.  That's the way they always say it.  "I don't need it anymore."

This had been one of the hard ones, with rerequests and talking to a few different people at the other library, and finally today I heard back that the book was available and waiting for pick-up... and I had to email her back and tell her our patron didn't want it anymore, sorry for all the trouble.

UGH!!!

If you aren't going to "need" the book because you're going on vacation, don't request it a week before you leave!  We're very clear that the books can take a while to come in.

Just, keep this in mind:  Interlibrary loan isn't something to be taken lightly.  It is a privilege.  Treat it as such.